General terms and conditions of sale

The offer, sale and purchase of Meteomed subscriptions and products are governed by these General Conditions of Sale and comply with the General Terms and Conditions of Use. Adherence to these General Conditions of Sale presupposes that you are legally competent and of legal age.
Subscriptions and products purchased on this site are sold directly by Meteosolutions S.r.l. Tax code and VAT number: 03002650160, with registered offices in Bergamo, Italy, at Via Don Carlo Botta No.13. Also referred to as the "Seller" below.

How to terminate the contract with Meteosolutions S.r.l.

To conclude a purchase agreement of one or more subscriptions/products on, you must complete the order form in electronic format and send it to the Seller (Meteosolutions S.r.l.) electronically (through this site), following the instructions.
The order form refers to these General Conditions of Sale, a summary of information about the essential features of each subscription/product purchased and the related price (including any applicable fees or taxes) and indicates the payment method you have chosen.
The contract is terminated when the Seller has received your order form electronically and the payment thereof. After verification of the accuracy of the data contained in the order and its possible implementation, you will be sent the order confirmation.
The order confirmation sent by the Seller by email contains a summary of the same information that is in the order form, as well as the date and time it was placed.
Before purchasing Premium subscriptions/products, you will be prompted to read the General Conditions of Sale and the Limits on the Applicability of the Right of Withdrawal by submitting the order form. At any time, before and after the order, you can consult them by accessing the dedicated sections on the site.
Before submitting the order form, you will be asked to identify and correct any errors in data entry.
By sending the order form, you unconditionally accept and undertake to observe these General Conditions of Sale in dealing with the Seller. If you do not agree with any of the terms set forth in the General Conditions of Sale, please do not submit your order form for the purchase of subscriptions/ Premium products on
By submitting the order form you confirm that you know and accept the General Conditions of Sale and any further information contained in, also referenced by links, including General Terms and Conditions of Use and the Privacy Policy.
The order form will be filed in our database for the period of time required to process your order and as stipulated by law.
Once the contract has been concluded, Meteosolutions S.r.l. will immediately follow up on your purchase order.

Purchase and use of Meteomed subscriptions

You can purchase subscriptions to Meteomed Premium content online on this site, by calling the Meteosolutions s.r.l. mainline number or through Meteosolutions S.r.l.'s authorised resellers (in which case these General Conditions of Sale do not apply in full).
All Meteomed subscriptions are personal, sold to the "final consumer". This term means an individual or legal entity acting via our website, progressive web app, email, telephone and SMS service for purposes other than carrying out their own trade, business or professional activity.
The assignment to a third party of personal subscription is not permitted on any occasion or for any purpose. Unauthorised transfer to third parties of the subscription, or rather the data to access your personal account and consult the Premium Services will void your subscription, without prejudice to the right of Meteosolutions S.r.l. to claim damages.
It is forbidden to trade subscriptions, unless specifically authorized by Meteosolutions S.r.l.


Meteosolutions S.r.l. will do everything within its power to ensure continuous access to its web site, progressive web app, email, phone and SMS. However, the dynamic nature of the Internet and its contents and the necessary phone/mobile data connections may cause interruptions or delays in service, due to the need to upgrade to your Internet and telephone platform, as specified in our General Terms and Conditions of Use.
For our services, we set the highest commercially responsible level of competence and attention. However, except in the cases expressly defined in these terms and conditions, or in additional terms and conditions, neither Meteosolutions S.r.l. nor its suppliers or distributors issue specific guarantees regarding services. For example, we make no guarantee regarding the content of the services, the specific use of the services or their reliability, availability or ability to meet the user's requirements. The services are provided "as is", "with all their faults" and "as available".
Additional rights for the user may be granted by local laws. No provision of these General Conditions of Sale is intended to limit such rights, if applicable.

Product Prices

All prices are intended as retail prices, and therefore include VAT. Meteosolutions S.r.l. reserves the right to adjust prices (not retrospectively) at any time and without notice.
All liabilities for use and access to the service, such as, but not limited to, the Internet connection and other data transmissions are and shall remain the responsibility of the user.


The preferred payment method for subscriptions and purchases may be selected from available options at the time of payment. To see the specific payment methods, go to the Payment Methods section. Please read this section carefully because the information contained herein is an integral and essential part of these General Conditions of Sale and is therefore considered to be fully understood and accepted at the time of submitting your order form. Unless otherwise provided by law or a particular service offer, all charges are deemed to be paid upon receipt of the payment and are non-refundable.

Acceptance and fulfilment of the order

Meteosolutions S.r.l. has the right not to consider purchase orders from anyone other than final consumers (or authorised resellers) and any other purchase order that does not comply with these General Conditions of Sale and these General Terms and Conditions of Use.
In all of these cases, Meteosolutions s.r.l. will inform you by email that the contract is not concluded and that Meteosolutions S.r.l. has not processed the purchase order, specifying its reasons. If the contract is not concluded, Meteosolutions s.r.l. will not charge the value of the order or return any amount already charged or paid.


Meteosolutions S.r.l. always issues an invoice for the subscription/product purchased and this is sent in .PDF format attached to the order confirmation email. The information provided by the customer shall be deemed authentic for the issuance of the invoice. The user is required to update all of their personal account information, which also serves for billing.
No changes may be made to the invoice after it has been issued.

Exclusion of cooling-off period and right of withdrawal

On requesting a Premium Service of Meteosolutions S.r.l. or its suppliers and distributors, you agree that they may immediately start providing the service and waive the period of cancellation or "cooling off", unless the law provides for such a cooling-off period, even if you opt in for this and the service launches immediately.
The right of withdrawal is not applicable to Meteomed Premium subscriptions/products. For more details and information, please see the Right of Withdrawal Policy.
You have the right to withdraw only if you have chosen the tacit yearly renewal option (as specified in the Payment Methods). In order for the subscription not to be renewed at maturity, you will have to notify us within 15 days before the expiry/renewal date by sending an email from the email address registered to your account, with the request.

Activation of subscriptions and their validity period.

Subscriptions are initiated at the discretion of the customer on the first consultation/use of the forecasts and services by accessing their account.
Should this not happen within 30 days of the purchase, the subscription will commence automatically and become effective from that date onwards. Exceptions to automatic activation are indicated and specified in the order confirmation.
The length of the subscriptions is clearly indicated on the site, order form and in the order confirmation.
SMS messages are valid for one calendar year from the date of purchase. Any SMS message that has not yet been used after 12 (twelve) months (calculated from the purchase date) will be cancelled, without any right to a refund.

Technical Support

Meteosolutions S.r.l. is not required to provide technical support to subscribers unless such assistance is explicitly indicated in Meteosolutions s.r.l.'s published material relating to a particular Premium service/subscription.

Changes to service and cancellation

Due to the constant development and refinement of Meteosolutions S.r.l., the technical characteristics of the subscriptions/services/products/contents described on the site or in the promotional material are indicative and non-binding and subject to change without notice.
All purchasing support information (tips, suggestions, etc.) are intended as a general guide, and are not attributable to the actual features of each subscription/service/product/content.
Meteosolutions S.r.l. may cancel or suspend the user's service and access to Premium services.
The reasons for cancelling the service by Meteosolutions S.r.l. may include interruption of the provision of the service in the user's region, breach of contract by the user or the non-payment of the fees due by the user to Meteosolutions S.r.l. or to an authorised reseller. In case of cancellation of the service, the user's right to use the service will cease with immediate effect.
Cancellation of the service will not affect the user's obligation to pay all monies due.
If the service is cancelled by Meteosolutions S.r.l. entirely and without reason, Meteosolutions S.r.l. will reimburse the user the amount proportional to the part of the remaining service to which the user would have been entitled without the cancellation. This does not entail any further right to compensation or otherwise.

Limits of liability

Meteosolutions S.r.l. disclaims any responsibility for the partial or total loss of data recorded on its site and therefore declines any responsibility for the reliability of the service offered.
Meteosolutions S.r.l. and its suppliers and distributors do not assume any responsibility or legal liability for any loss, damage or injury (including death) that may arise, either directly or indirectly, from the acquisition or use of the contents provided by subscription through its web site, progressive web app, phone, email or SMS messaging service.
To the extent permitted by law, the total liability of Meteosolutions S.r.l. and its suppliers and resellers regarding any claim filed under these terms, including claims for any implied warranties, is limited to the only reasonably foreseeable damages for a maximum amount equal to the rate of service applied to the user. Predictable losses are those that the user and Meteosolutions S.r.l. are able to perceive at the date they sign the contract.

Release, transfer and exclusion of third-party beneficiaries

Meteosolutions S.r.l. may assign or transfer, in whole or in part, the rights and obligations of the contract to its affiliates at any time and without notice. You cannot assign the contract or transfer the usage rights of the service. Beneficiaries of the contract are solely the subscriber and Meteosolutions S.r.l. All other subjects are expressly excluded, with the exception of those who have any cause.

Jurisdiction and Governing Law

The sales contract between the Customer and Meteosolutions S.r.l. is concluded in Italy and governed by Italian law. If the customer is a private consumer, for the resolution of civil and criminal litigation arising from the conclusion of this distance sale contract, the territorial competence is that of the court of reference for his or her district of residence. In all other cases, the territorial competence is exclusively that of the Court of Milan.
Nonetheless, Meteosolutions S.r.l. reserves the right, if it deems it necessary, to seek legal proceedings before the courts of countries or cities other than Italy or Milan to protect its interests and to enforce its rights.

Amendments and updates of the General Conditions of Sale

Meteosolutions may modify or simply update, in whole or in part, these General Conditions of Sale. Changes and updates to the General Conditions of Sale will be binding as soon as they are posted on the website in this section.
Therefore, you should regularly access this section to check the publication of the most recent and updated General Conditions of Sale of Meteosolutions S.r.l. If you do not agree, in whole or in part, with these General Conditions of Sale, please do not purchase anything from Meteosolutions s.r.l.

Last updated: April 2023

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